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Outer Spaces Shopping Simulation Report

Customer Persona: Jordan "J.B." Blake - Retired NBA Player

Executive Summary

Customer Profile: - Name: Jordan "J.B." Blake - Age: 38 - Background: Retired NBA player, youth basketball foundation director - Income: $2.8M/year - Location: Atlanta, GA - Project: Building family compound on 5 acres - Budget: $120,000 for 4 units - Purchase Likelihood: 88%

Final Decision: CONDITIONAL INTEREST - Would NOT purchase without consultation

While the product quality and innovation show promise, the website lacks critical information needed for a multi-unit, compound-scale investment. Purchase would require direct consultation to address volume pricing, project coordination, and customization needs.

Initial Impressions: Compound-Scale Project Evaluation

First 30 Seconds - The Hook

When I first landed on spaces.liveouter.com, I immediately saw the value proposition: "No mess, stress, or construction." As someone who's been burned by contractors on my Atlanta property renovations, that caught my attention right away. The hero image showing a clean, modern outdoor space looked professional and high-end - exactly what I'm envisioning for my family compound.

What excited me: - "Installed in less than a day" - This is huge. I'm planning 4 separate outdoor living zones across my 5-acre property. If traditional construction would take weeks or months per space, we're talking about a multi-year nightmare. One day per unit? That's 4 days total versus 4+ months. Game changer. - 25-year warranty - I'm building legacy spaces for my kids and future grandkids. This warranty timeline speaks to the quality I need. - Premium materials - Aluminum framing that won't rust, composite decking. Coming from basketball, I know the difference between quality equipment and cheap stuff. These materials sound like the real deal.

What concerned me immediately: - No obvious "large project" or "multiple units" pathway - I'm not looking to buy one deck. I need 4 installations coordinated across my property. The site seems geared toward single homeowners buying one unit. - Starting prices vs. my budget math - S10 Base at $12K, S20 Haven at $34K. If I'm looking at 4 quality units, I could easily hit $120K-$140K. But is there volume pricing? The site doesn't say. - Very limited information above the fold - I had to scroll and search to understand what I'm actually buying.

The "Compound Vision" Reality Check

Here's what I'm building: A family compound where my parents, my siblings and their kids, and eventually my own kids' families can all gather. I'm thinking:

  1. Main entertainment deck (near the house) - This is where we host foundation fundraisers, family BBQs with 40-50 people, and Sunday dinners. Needs to be LARGE and potentially have some covered space.

  2. Basketball court pavilion (beside the half-court I'm building) - Covered seating area for watching games, maybe integrated with sound system for coaching sessions with foundation kids.

  3. Pool deck (beside the planned pool) - Lounging area, maybe bar setup, needs to handle wet feet and pool chemicals.

  4. Fire pit gathering space (back of property) - Evening hangouts, more intimate family time, stargazing with the kids.

Question the website couldn't answer: Can I mix and match models? Can they be customized for specific uses? Is there a "compound package" or project planning service for properties like mine?

I'm not seeing any case studies of large properties or multi-unit installations. That's a red flag for someone about to drop six figures.

Product Deep Dive: Multi-Unit Installation Evaluation

Model Analysis for My Needs

After exploring the product lineup, here's how I'm thinking about each model:

S10 Base (10'x12' - 120 sq ft) - $12,000 - My take: Too small for my main entertainment needs. This is 120 square feet. For context, a typical living room is 200-300 sq ft. When I host 40 people, 120 sq ft is cramped. - Possible use: Maybe the fire pit area? But even that feels tight. - The price point is attractive, but if I'm building legacy spaces, I don't want to compromise on size.

S20 Base (20'x12' - 240 sq ft) - $22,000 - My take: This is more like it. 240 square feet can comfortably handle 30-40 people for standing/mingling at a BBQ. - Best for: Main entertainment deck or basketball pavilion - Math check: At $22K each, 4 units = $88K. That's under budget, but these are base models with no pergola coverage.

S20 Breeze (20'x12' Deck + 10'x12' Pergola) - $28,000 - My take: The pergola is key for Atlanta summers. When it's 95 degrees and humid, shade isn't optional. - Question: What's the pergola made of? Does it have a solid roof or just crossbeams? Can I add fans or lighting? - Math check: 4 units at $28K = $112K. Still within budget, but zero room for customization costs.

S20 Haven - $34,000 - My take: Premium option, but the site doesn't clearly explain what makes it $6K more than the Breeze. - Without detailed specs, I can't justify the extra cost. Is it bigger? Better materials? More features? - Math check: 4 units at $34K = $136K. Over my $120K budget unless there's volume pricing.

S10 Haven - $18,000 - Similar confusion as S20 Haven. What am I getting for $6K more than the base?

Critical Missing Information

As I'm evaluating these for multiple installations, here's what I NEED to know but can't find:

  1. Weight capacity/load ratings
  2. I'm 6'7", 240 lbs. Many of my friends and family are athletes. When we have 40 people on a deck, what's the actual weight limit?
  3. For reference, 40 adults averaging 200 lbs = 8,000 lbs. Plus furniture, grill, coolers. We're talking 10,000+ lbs easily.

  4. The site says "built to last" and has a 25-year warranty, but gives zero technical specs.

  5. Ground requirements for 5-acre property

  6. My property has some slope, some areas near trees, different soil conditions.
  7. The "adapts to uneven ground" claim is great, but HOW uneven? What's the maximum slope?

  8. Do I need to clear trees? Level anything? The "minimal site disruption" sounds amazing, but I need specifics.

  9. Customization for entertainment features

  10. Can I integrate an outdoor kitchen into these? I'm planning a high-end grill station, sink, refrigerator.
  11. What about electrical? I need outlets for music systems, lighting, maybe TVs for sports.
  12. Can I add built-in bench seating? Planters? Privacy screens?

  13. The site shows basic, beautiful decks. But I need FUNCTIONAL entertainment spaces.

  14. Climate durability for Atlanta

  15. Atlanta gets hot, humid summers with intense UV. Cold (for us) winters. Severe thunderstorms.
  16. "Premium composite decking" and "aluminum framing" sound good, but how do they perform in Southern heat?

  17. Will the composite get blazing hot in direct sun? Will it fade?

  18. Permitting and installation logistics

  19. Do these require permits in Atlanta? Who handles that?
  20. "Installs in a day with two people" - Does Outer provide installation, or is this DIY?
  21. If I'm doing 4 units, can they install all 4 in one week? Or do I need to schedule separately?

My frustration level here: MEDIUM-HIGH

I'm ready to spend $120K. I'm excited about the product. But I can't make an informed decision with this limited information. If I was buying one deck for a simple backyard, maybe this is enough. But for a compound project? I need way more detail.

The Volume Pricing & Project Coordination Gap

This is where my excitement hit a wall. Let me break down my thinking as a business-savvy buyer:

The Math That Doesn't Add Up

Scenario 1: Four S20 Base units - 4 units x $22,000 = $88,000 - Under budget by $32K - But: No coverage, no customization, no volume discount

Scenario 2: Four S20 Breeze units - 4 units x $28,000 = $112,000 - Under budget by $8K - Gives me covered space, but again, no volume discount

Scenario 3: Mixed configuration - 2x S20 Haven ($34K each) = $68,000 (main deck + basketball pavilion) - 2x S20 Base ($22K each) = $44,000 (pool + fire pit) - Total: $112,000 - This makes the most sense functionally, but only if the Haven model offers features I need

Here's what any business person expects when buying 4 units:

  1. Volume discount - If I'm spending $112K-$120K, I should get 10-15% off. That's $11K-$18K in savings. That money could go toward customization, better furniture, or contingency.

  2. Project coordination - One point of contact, one project manager, coordinated installation schedule. I don't want to place 4 separate orders and deal with scheduling chaos.

  3. Bulk logistics - Consolidated shipping, bulk delivery, maybe all materials arriving at once for efficiency.

  4. Package pricing - "Family Compound Package" or "Multi-Unit Discount" - something that acknowledges I'm a major customer.

What the website offers: NOTHING

There's no "Contact us for volume pricing" button. No "Planning a large project?" section. No mention of bulk discounts or project packages. The entire site is oriented toward single-unit, individual homeowner purchases.

The "Trade Program" Mystery

I noticed a "Trade Program" link in the footer. That caught my attention. Maybe that's for contractors, designers, or... large buyers like me?

Problem: No information on the main site about what the Trade Program offers or whether it applies to multi-unit purchases.

My thought process: Should I click that? Am I considered "trade"? I'm not a contractor, but I'm buying 4 units. This is ambiguous and frustrating.

Project Coordination Questions I Can't Answer

For a compound project, I need to know:

  1. Phased installation - Can I buy all 4 units now but install them over 6-12 months as other construction completes? Or do I need to take delivery and installation all at once?

  2. Site planning - Will Outer send someone to walk my property and recommend placement, orientation, and configuration of the 4 units?

  3. Unified design - Can all 4 units have consistent colors, finishes, and aesthetic details? Or are they completely separate orders?

  4. Installation crew - If Outer provides installation, will the same crew do all 4? That builds quality consistency and they'll understand my property.

  5. Permitting coordination - If permits are needed, can Outer handle all 4 applications together?

  6. Warranty management - Will I have one warranty covering all 4 units or 4 separate warranties?

Website provides: ZERO answers

Entertainment Feature Customization Needs

This is where I need to have a real conversation with Outer, because my vision goes beyond standard decks. Let me detail what I'm imagining:

Main Entertainment Deck (Primary spending: ~$35K-$40K)

Core requirements: - Large footprint: Probably S20 Breeze or S20 Haven (240 sq ft deck + 120 sq ft covered pergola) - Need to accommodate: 40-50 people standing, or 24-30 people seated - Must integrate with outdoor kitchen

Customization wishlist: 1. Outdoor kitchen zone - Built-in grill station (I'm thinking high-end 48" grill) - Counter space for food prep and serving - Mini fridge or beverage cooler - Sink with running water - Storage for utensils, plates, etc.

Question: Can the deck structure support built-in counters and appliances? Is there a way to integrate plumbing and gas lines? Or would I need to build a separate kitchen island adjacent to the deck?

  1. Electrical integration
  2. Multiple outlet strips for chafing dishes, slow cookers, blenders
  3. Dedicated circuits for music system
  4. LED lighting: overhead in pergola, maybe under-deck accent lighting
  5. Ceiling fan mounts in pergola (Atlanta summers are brutal)

Question: Does Outer provide electrical rough-in? Can their system accommodate electrical runs? Or do I need to hire a separate electrician?

  1. Built-in seating
  2. Bench seating along one or two edges
  3. Maybe L-shaped configuration to maximize space
  4. Storage underneath for cushions, outdoor games

Question: Can the deck design incorporate built-in benches? Or is this a separate add-on?

  1. Shade and weather protection
  2. Pergola with option for retractable shade
  3. Possibly outdoor curtains or privacy screens on sides
  4. Weather-resistant enough for sudden rainstorms (common in Atlanta)

Question: What pergola roof options exist? Solid? Louvered? Just beams with shade cloth?

  1. Audio/visual entertainment
  2. Weather-resistant TV mount (for watching games)
  3. Outdoor speaker system
  4. Maybe projector setup for movie nights

Question: Can the pergola structure support TV mounts and speaker installations?

What the website shows: Beautiful, clean decks with minimal furniture. No kitchens, no built-ins, no tech integration.

My concern: If these are fixed, pre-configured units, can they accommodate my entertainment needs? Or am I buying a beautiful deck that I then have to heavily modify?

Basketball Pavilion (Budget: ~$28K-$30K)

Vision: Covered seating area beside my half-court where people can watch games, kids can take breaks, I can run coaching clinics.

Customization needs: 1. Orientation and coverage - Pergola positioned to provide shade for watching court - Open sides for airflow (Georgia heat during summer ball) - Maybe one side with a privacy screen for wind protection

  1. Seating configuration
  2. Built-in bleacher-style seating, or...
  3. Platform for portable chairs/benches

  4. Need to fit 20-30 people comfortably

  5. Storage integration

  6. Space for basketballs, cones, training equipment

  7. Maybe a small built-in cabinet or storage bench

  8. Coaching features

  9. Whiteboard mount for diagrams
  10. Shade for standing during clinics
  11. Power outlets for video playback, speakers

Website relevance: The S20 Breeze or S20 Haven could work structurally, but I see no customization options for sports/coaching use.

Pool Deck (Budget: ~$25K-$28K)

Special requirements: 1. Pool-safe materials - Slip-resistant (more than standard deck) - Chemical-resistant (chlorine exposure) - Won't retain heat (bare feet in summer)

  1. Drainage
  2. Pool decks get WET constantly

  3. Need excellent drainage so water doesn't pool

  4. Integration with pool

  5. Positioned adjacent to pool for seamless transition
  6. Possibly built-in steps or entry points

Question: Is composite decking pool-safe? How slip-resistant? The site mentions "slip-resistant" but gives no ratings or details.

Fire Pit Gathering Space (Budget: ~$22K-$25K)

Simpler needs, but still custom: 1. Fire pit integration - Central area for fire pit - Seating arranged around it - Safe clearance from decking materials

  1. Evening ambiance
  2. Low-voltage accent lighting
  3. Maybe string lights overhead
  4. Cozy, intimate vibe

Question: Can the deck accommodate a fire pit? Are the materials fire-resistant at safe distances?

The Customization Communication Gap

Here's my problem: The website shows a product, not a solution.

I see decks and pergolas. They look beautiful. But I need OUTDOOR ROOMS - functional spaces designed for specific activities. The gap between what's shown and what I need is massive, and there's no clear path to bridge it.

What I need from Outer: - Design consultation to understand my vision - Engineering assessment of what's possible with their system - Recommendations for integrating custom features - Partner referrals (electricians, outdoor kitchen builders, etc.) if needed - Clear pricing for customization vs. base models

What the website provides: "Configure Yours" button that presumably shows me the same 5 pre-designed models.

Decision Analysis: Would Jordan Blake Buy 3-4 Units?

Current Answer: NO - Not Yet

Purchase likelihood: 88% → 40% after website exploration

Let me explain the dramatic drop in confidence:

What Would Get Me to YES

I came to this website ready to spend $120K. I have the budget, the project, the timeline, and genuine excitement about the product concept. Here's what would convert me from interested to committed:

  1. Direct consultation offered prominently
  2. Big, obvious button: "Planning a Multi-Unit Project? Talk to Our Design Team"
  3. Or: "Buying 3+ Units? Contact Us for Volume Pricing"

  4. I need to know there's a human I can talk to who understands compound-scale projects

  5. Volume pricing transparency

  6. Even if it's just: "Volume discounts available for 3+ units - contact us"
  7. Or a simple calculator: "For 4 units, you save approximately $X,XXX"

  8. Any signal that Outer values large orders

  9. Customization capabilities clearly outlined

  10. "Add-On Options: Outdoor Kitchens, Built-In Seating, Electrical Packages"
  11. "Work with Our Design Team to Customize Your Space"

  12. Even if full custom isn't available, tell me what IS possible

  13. Case study of a similar project

  14. "How We Helped the Johnson Family Build Their Compound with 5 Outer Spaces"
  15. Photos, testimonials, lessons learned

  16. Proof that Outer has experience with multi-unit projects

  17. Clear installation and project management process

  18. "Our Project Coordinator Will Manage All 4 Installations"
  19. Timeline estimate for multi-unit projects

  20. Logistics transparency

  21. Technical specifications

  22. Load ratings, weight capacities
  23. Detailed material specs
  24. Climate/weather performance data
  25. This gives me confidence in the product quality

With these elements, I'd call today and probably commit within a week.

Why I'm Hesitant Now

Reason 1: Lack of confidence in company's ability to handle large projects

Nothing on the website suggests Outer has experience with or even wants multi-unit customers. It feels like they're set up for suburban homeowners buying one deck, not athletes building compounds.

This makes me worry: - Will I get lost in their system? - Will each unit be a separate transaction/headache? - Do they have the capacity to deliver 4 units on my timeline? - Is their installation team equipped for larger projects?

Reason 2: Can't evaluate true cost

The listed prices are for base models. But I need customization. Without knowing: - What customization is possible - What customization costs - Whether volume discounts exist

I can't determine if this project is $120K or $180K. That's a massive range. As someone who's been burned by contractors with cost overruns, I'm not committing without clear numbers.

Reason 3: Risk of incompatibility with my vision

What if I buy in, pay deposits, and then discover: - The decks can't support outdoor kitchen weight - Electrical integration isn't possible - Fire pit clearance doesn't work with materials - The system is too rigid for my entertainment needs

I'd be stuck with $100K+ of beautiful but non-functional spaces. That's a nightmare scenario.

Reason 4: No social proof for premium customers

I'm not a typical buyer. I'm spending what many people spend on a kitchen remodel or a car. At this price point, I need validation that Outer serves customers like me.

Where are the testimonials from: - Other athletes or celebrities - Large property owners - Multi-unit buyers - Event spaces or commercial clients

Without this, I'm taking a leap of faith.

Reason 5: Competitive alternatives exist

At $120K, I have options: - Custom-built decks and pavilions from traditional contractors - High-end prefab structures from other companies - Architect-designed outdoor living spaces - Mix of modular and custom construction

Outer's website hasn't convinced me they're superior to these alternatives for MY specific needs.

The Tipping Point

Here's what would change my mind immediately:

If I could click a button right now and schedule a consultation with an Outer design specialist who: 1. Comes to Atlanta to walk my property 2. Listens to my compound vision and entertainment needs 3. Shows me examples of similar projects 4. Proposes a specific configuration of 3-4 units with customization 5. Provides a clear, itemized quote with volume pricing 6. Outlines a project timeline and installation plan

I'd take that meeting tomorrow. And there's an 80%+ chance I'd commit during or right after that meeting.

But I can't find that option on the website. The only path forward is clicking "Configure Yours" and presumably seeing the same 5 models with no multi-unit guidance.

Recommendations for Large-Scale/Multi-Unit Customers

As someone who wants to buy 4 units but feels hesitant, here's what Outer needs to do to capture customers like me:

Immediate Wins (Could Implement This Month)

1. Add Prominent "Multi-Unit Projects" Section - Homepage placement: "Building a Compound, Estate, or Event Space? We Can Help" - Dedicated landing page for 3+ unit customers - Simple form: "Tell us about your project" with fields for: - Property size - Number of units considering - Primary uses (entertaining, family, sports, etc.) - Timeline and budget range

2. Display Volume Pricing Signals - Even without revealing exact discounts, add language like: - "Volume pricing available for 3+ units" - "Ask about our Multi-Unit Discount Program" - "Special rates for compound and estate projects" - This tells large buyers: "You're valued, contact us"

3. Create Fast-Track Consultation Path - Big button: "Schedule Your Consultation" (not just "Configure Yours") - Calendly or similar tool for booking calls - Next-day response guarantee for 3+ unit inquiries - Direct phone number for large projects

4. Add Customer Segmentation - When someone lands on site, quick survey: - "How many units are you considering? 1 / 2-3 / 4+ / Not sure" - Based on answer, route to appropriate information - 4+ units → Immediate multi-unit resources and consultation offer

5. Showcase Largest Projects - Case studies section: "Featured Projects" - Include at least one multi-unit installation - Photos, customer quotes, project details - Even if compound projects are rare, show what's possible

6. Clarify Trade Program - If Trade Program offers volume pricing or project support, make it visible - Explain who qualifies: Contractors? Designers? Large buyers? All of the above? - Application process or contact info

7. Technical Specs Download - PDF available: "Outer Spaces Technical Specifications" - Load ratings, material details, installation requirements - Customization options and add-on features - For serious buyers who need detailed info

Medium-Term Improvements (Next Quarter)

8. Multi-Unit Configurator - Enhanced online tool for planning multiple units - "Add Another Unit" button - Visual property planner: Drag and drop units onto property diagram - Automatic volume discount calculation - Package pricing options

9. Customization Catalog - Clear menu of add-on options: - Electrical packages (basic / standard / premium) - Outdoor kitchen integration (counters, grill islands, etc.) - Built-in seating (linear / L-shaped / custom) - Lighting upgrades (LED strips / overhead / accent) - Shade enhancements (retractable / solid roof / curtains) - Each with photos, specs, and pricing

10. White-Glove Service Tier - "Compound Concierge" or "Estate Services" package for 4+ unit buyers - Includes: - On-site property consultation - Custom design recommendations - Dedicated project manager - Coordinated installation scheduling - Post-installation support - Price this as an add-on ($2K-$5K) or include free for $100K+ orders

11. Financing Options - At $100K+, many buyers want financing even if they can afford cash - Partner with financing company for large projects - 0% or low-rate options for qualified buyers - Makes the purchase easier psychologically

12. Permitting Support - Database of common permit requirements by region - Guidance on Atlanta-specific permitting for structures - Offer to connect buyers with permit expediters - Or handle permitting as a paid service

13. Builder/Trade Partnerships - Network of certified electricians, outdoor kitchen builders, etc. - For customers needing customization beyond Outer's scope - Vetted partners who know how to integrate with Outer's system - Seamless project coordination

Long-Term Strategic Moves (6-12 Months)

14. Premium Product Line - "Signature Series" or "Custom Collection" for high-end buyers - Larger sizes (30'x15' or 30'x20' models) - Premium materials (exotic wood-look composites, architectural pergolas) - Built-in customization (kitchen-ready, tech-ready versions) - Price point: $40K-$60K per unit - This gives luxury buyers something aspirational

15. Compound Planning Service - Full-service design offering for large properties - Landscape architects on staff or contract - Create master plan for entire property - Show how Outer Spaces integrate with pools, courts, gardens, etc. - Charge $5K-$10K for this service, refundable upon purchase

16. Commercial/Institutional Expansion - If athlete compounds are a market, so are: - Boutique hotels and resorts - Event venues and wineries - Corporate campuses - Luxury apartment complexes - Country clubs and rec centers - Develop dedicated commercial sales team - Different pricing, warranties, and customization for commercial clients

17. Showroom/Experience Center - If Outer opens physical locations, create premium areas - Full-scale mockups of multi-unit configurations - "Compound Corner" showing how 3-4 units work together - VR or AR tools to visualize units on customer's actual property - Concierge appointments for large buyers

18. Referral Program for High-Value Customers - When athletes, executives, or celebrities buy multi-unit packages - Offer generous referral fees for bringing in similar buyers - My basketball network is tight - if I love Outer, I'll tell everyone - Incentivize word-of-mouth in luxury markets

Final Verdict: Jordan Blake's Decision

Current status: INTERESTED but NOT READY TO BUY

Path to conversion: 1. Contact Outer through whatever means available (probably "Configure Yours" button) 2. Request consultation specifically mentioning 4-unit compound project 3. Hope I get connected to someone who can handle this scale 4. Schedule property walk-through and design consultation 5. Review custom proposal with volume pricing 6. Make decision based on that proposal

Probability of following through: 60%

Why not 88% anymore? - The friction of unclear next steps reduces likelihood - Risk that Outer's team isn't equipped for this conversation - Possibility I'll explore custom contractor alternatives instead - Frustration with lack of information may lead me to competitors

What would restore 88% confidence: - Clear "Multi-Unit Project" pathway on website → 70% - Rapid response consultation scheduling → 80% - Impressive first conversation with knowledgeable Outer rep → 88% - Strong proposal with volume pricing and customization → 95%

Specific Feedback for Outer Spaces

What's Working

  1. Product concept is strong - The one-day install, modular design, 25-year warranty, and premium materials are compelling.

  2. Visual appeal - The website looks professional and the product photos are beautiful.

  3. Clear pain point solution - "No mess, stress, or construction" speaks to everyone who's dealt with contractors.

  4. Price transparency - Showing starting prices for each model is appreciated (many competitors hide pricing).

What's Not Working for Large Buyers

  1. No acknowledgment that multi-unit customers exist - The entire site assumes everyone is buying one deck.

  2. No clear consultation path - "Configure Yours" is not the same as "Talk to Our Team."

  3. Insufficient technical information - Load ratings, detailed specs, customization limits are all missing.

  4. No social proof for premium projects - All testimonials/case studies seem to be single-unit suburban installations.

  5. Volume pricing invisibility - Even a hint that discounts exist would help.

  6. Missing customization options - I can't tell what's possible beyond the base models.

  7. Unclear installation logistics - DIY vs. professional install? Who schedules? How long between order and installation for multiple units?

The Bottom Line

Outer Spaces has built what seems like an excellent product. The innovation in modular outdoor structures is real, and the 25-year warranty suggests quality.

But the marketing and sales approach is leaving money on the table.

I'm a qualified buyer with a $120K budget, genuine need for 4 units, and timeline to purchase soon. I should be the easiest conversion Outer gets all month.

Instead, I'm hesitant, frustrated by lack of information, and unsure if Outer even wants my business.

The fix is not complicated: - Acknowledge large buyers on the website - Offer clear consultation pathways - Provide volume pricing signals - Show capability through case studies - Deliver technical specs for serious evaluation

Do these things, and you'll convert not just me, but every athlete, executive, and property owner looking to build something special.

I want to buy from Outer. Make it easy for me to say yes.

Appendix: Questions I Still Need Answered

If I were to contact Outer today, here's my list of questions for the first call:

Product & Technical

  1. What is the weight capacity/load rating for each model?
  2. How do the decks perform in Atlanta climate (heat, humidity, storms)?
  3. What is the exact composition of the composite decking? (Brand, warranty details)
  4. Can the structures support outdoor kitchen appliances, grills, and counters?
  5. What electrical integration is possible? Can you provide electrical rough-in?
  6. Are materials fire-resistant? Safe clearance for fire pits?
  7. How slip-resistant is the decking? Pool-safe? Chemical-resistant?
  8. What are the pergola roof options? (Solid, louvered, shade cloth-ready?)
  9. Can units be connected or arranged in clusters?
  10. What customization is available for built-in seating, storage, etc.?

Installation & Logistics

  1. Do you provide professional installation, or is it DIY?
  2. What are the site preparation requirements? (Leveling, clearing, drainage)
  3. Maximum slope/grade the system can adapt to?
  4. Are permits required in Atlanta? Who handles permitting?
  5. Timeline from order to installation for 4 units?
  6. Can installation be phased over several months?
  7. Will the same crew install all 4 units?
  8. What's included in installation? (Site survey, prep, cleanup?)

Pricing & Project Management

  1. What volume discount is available for 4 units?
  2. What's the total cost range including customization for my vision?
  3. Payment structure? (Deposit, milestones, final payment)
  4. Is financing available for large projects?
  5. Will I have a dedicated project manager?
  6. What's the warranty coverage for multiple units?
  7. What's included vs. what costs extra?

Design & Planning

  1. Can you do an on-site consultation in Atlanta?
  2. Do you have a design service to help plan the 4 units across my property?
  3. Can you provide 3D renderings or visualizations?
  4. Do you have examples of similar compound/multi-unit projects?
  5. Can you connect me with other customers who've done large projects?

If Outer can answer these questions confidently and impressively, I'm buying 4 units within 30 days.

Report compiled: October 11, 2025 Website evaluated: https://spaces.liveouter.com/ Persona: Jordan "J.B." Blake, 38, Retired NBA Player Project: Family compound, 4 outdoor living spaces, $120K budget Purchase decision: Not yet - consultation required